Support

Guides you own show up in the app's library as soon as you sign in with the account you used on sceniq.earth. Bought a guide with a different email? Use “Claim your guide” in the app or Claim your purchases on the website: enter that email, open the link we send and the guide moves to your account.

Open Downloads in the app and choose “Download” beside a guide while you are online. The guide text, its photos and the map area are saved on that phone, and the guide then works without a connection.

Forgot your password? Reset it here. To change the email address of your account, write to support@sceniq.earth.

“Delete account” in the app deletes your account right away; you can also ask for deletion at privacy@sceniq.earth. After that you cannot sign in or open your guides, and the downloads on that phone are removed. Purchase records are kept only as long as commercial and tax law require. Details are in the privacy policy.

The refund policy explains when a refund applies and how to ask for one.

A review can be reported right from the review in the app. For a guide, a spot, a creator profile or anything else, use the content report form or write to support@sceniq.earth. A person looks at every report.

Write to support@sceniq.earth. A person reads every message.

Developer: Saftladen GmbH, Birkenstrasse 47, 6343 Rotkreuz, Switzerland.